Subscription Policy

Monthly Fragrance Refill Subscription Policy

Thank you for choosing our monthly fragrance refill subscription service. This policy outlines the terms and conditions for subscribing to our fragrance refill service and the benefits you can enjoy as a subscriber.

1. Subscription Benefits:

  • Receive a monthly refill of your chosen fragrance directly to your doorstep.
  • Enjoy a 15% discount on each refill when you subscribe to our service.
  • Hassle-free automatic monthly deliveries ensure you never run out of your favourite scent.
  • Flexibility to manage, modify, or cancel your subscription at any time.

2. Subscription Discount:

  • Subscribers receive a 15% discount on each fragrance refill compared to the standard one-time purchase price.
  • The discount is automatically applied to your monthly subscription orders.

3. Subscription Management:

  • Manage your subscription easily through our online portal or customer service.
  • Modify the delivery frequency at any time.
  • Skip a delivery or pause your subscription whenever needed without any extra charges.

4. Billing and Payment:

  • Subscription payments are processed automatically on a monthly basis.
  • The payment method used for the initial subscription purchase will be charged for subsequent refill orders.
  • You will receive an email notification prior to each billing cycle, allowing you to review your subscription details.

5. Shipping and Delivery:

  • Fragrance refills are dispatched promptly to ensure timely delivery.
  • Delivery times may vary depending on your location, but we strive to deliver your order within the specified timeframe.

6. Cancellation Policy:

  • You can cancel your subscription at any time without any cancellation fees.
  • Canceled subscriptions will be issued for any unshipped orders.
7. Customer Support:
  • Our dedicated customer support team is available to assist you with any queries or concerns regarding your subscription.
  • Contact us via email hello@smellyballs.com during business hours for prompt assistance.

By subscribing to our monthly fragrance refill service, you agree to abide by the terms and conditions outlined in this policy. We reserve the right to amend these terms at our discretion with prior notice to subscribers. Thank you for choosing our subscription service, and we hope you enjoy the convenience and savings it offers.