All orders will be dispatched within two business days of payment received. The default courier will be Australia Post. Please contact us directly at support@smellyballs.com.au to discuss this further if you have any concerns regarding the shipping method. We provide no covenants, warranties or guarantees over any delivery. Care will be taken to ensure the timely and safe arrival of your order, however, if you aren’t satisfied with your order please contact us at support@smellyballs.com.au .

All orders will be shipped from Australia. If you are making a purchase from outside of Australia any import taxes, fees, duties or other monies payable in respect of customs will be your sole responsibility.

All orders will be shipped to the address provided by you. If those details result in the shipment being returned to us as undeliverable, shipping and handling fees paid by you at the time of purchase will have been exhausted. You will bear the sole financial responsibility for ensuring the purchase is delivered to you by the provision of an alternate delivery address or arrangement.

Important Update:

Due to recent changes in U.S. import regulations, we are temporarily unable to ship orders to the United States and Puerto Rico. This suspension is effective immediately and applies to all current and future orders until further notice.

What’s Changed:

• Suspension of the de minimis threshold: The previous USD $800 tax-free import allowance has been removed.
  
• Pre-payment of duties and taxes: All import duties and taxes must now be paid before goods can enter the U.S.
  
• New customs declarations: Mandatory new documentation is required for all shipments.
  

Currently, our systems are not equipped to handle these new pre-payment and customs requirements. As a result, we are pausing all shipments to the U.S. and Puerto Rico until we can ensure full compliance.

What this means for you:

• Any orders placed for U.S. or Puerto Rico delivery will be automatically refunded.
  
• We are actively exploring alternative shipping options that meet the new regulations and will update this page once shipping resumes.
  

We apologise for any inconvenience this may cause and thank you for your understanding.

Due to a national postal strike by the Canadian Union of Postal Workers that began on 25 September 2025, Australia Post has suspended all mail and parcel services to and from Canada as of 29 September 2025.

This means we’re currently unable to ship orders to Canada until postal operations resume.

Any parcels already in transit will be held securely by Canada Post until services restart, though tracking updates may not be available during this time.

We’ll keep an eye on the situation and resume shipping to Canada as soon as services are restored. Thanks so much for your understanding and patience! 💛

For more information, visit auspost.com.au/help-and-support.

While we do take care in providing products to you, we cannot guarantee product availability at all times. You will be notified within 24 hours if the purchase made by you is not available for distribution pending product availability. We take all reasonable steps to ensure any product is made available within a reasonable time, however, at times, we are ultimately bound by the manufacturer’s ability to provide the product. We will keep you informed while your purchase is pending.

Once we are aware that a product is no longer available for distribution we will update our website. There may be a short delay between our stock being exhausted and the website being updated and we appreciate your patience in these circumstances. We will liaise directly with you should this be the case.

We have carefully selected our products for sale, however, if your product/s are damaged or faulty upon delivery please contact us within 48hrs for a full replacement. Contact us by email at support@smellyballs.com.au

Alternatively you may elect to exchange your product for another of the same value. We reserve the right to charge return freight for any replacement product.